Refund policy
REFUND POLICY — GLOW RITUAL CO.
Last updated: September 5, 2026
We want you to love your Glow Ritual Co. products. If something isn't right, here's how returns, refunds, and exchanges work.
1. RETURN WINDOW
You may request a return or exchange within 30 days of the delivery date shown on your shipping confirmation. Requests made after 30 days will not be eligible.
2. ELIGIBILITY FOR RETURNS
To be eligible for a return, items must be:
Unused and in the same condition that you received them.
In their original packaging, with all accessories included.
Accompanied by proof of purchase (order number or receipt).
For hygiene and safety reasons, opened or used skincare products, serums, and any item that has come into direct contact with skin cannot be returned unless the item arrived damaged or defective.
3. HOW TO START A RETURN
Contact us at support@glowritualcompany.com with your order number and the reason for your return. We will respond with instructions, including the return address if applicable.
Do not send products back before receiving return instructions from us, as unsolicited returns may not be processed.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrived damaged, defective, or different from what you ordered, contact us within 7 days of delivery with a photo of the item and packaging. We will offer a replacement, exchange, or full refund at no additional cost to you.
5. REFUNDS
Once your return is received and inspected (if applicable), we will notify you of the approval or rejection of your refund.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider's processing time.
Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
6. EXCHANGES
If you'd prefer an exchange instead of a refund, let us know when you contact support and we'll arrange it, subject to product availability.
7. NON-RETURNABLE ITEMS
The following cannot be returned unless defective or damaged on arrival:
Opened or used skincare, serums, and any product that touches the skin, for hygiene reasons.
Sale or clearance items marked as final sale.
Gift cards.
8. LATE OR MISSING REFUNDS
If you haven't received a refund within the stated window, first check your bank account again, then contact your card issuer, as processing times can vary. If you've done this and still have not received your refund, contact us at support@glowritualcompany.com.
9. SHIPPING TIMES AND DELAYS
Some products ship directly from our fulfillment partners and may take longer than typical domestic retail shipping. Delays caused by carriers, customs, or events outside our control do not themselves qualify for a refund, though we're happy to help track down a delayed order.
10. CONTACT US
Questions about returns or refunds can be sent to support@glowritualcompany.com or through our Contact page.
This document is a general-purpose template and is not a substitute for legal advice.